RETURN AND EXCHANGE TRANSACTIONS
As a basic rule, you can return the product with your invoice issued by PETEK SILVER within 7 working days from the delivery date. Shipping charges will be at customer's expense.
* SEND YOUR REFUNDED PRODUCTS WITH YOUR INVOICE.
The id Right of Withdrawal without Reason bildiril of the consumer is valid only for the reimbursement of the returned product within 7 days of the purchase. Returns for more than 7 days cannot be accepted. However, if you think that there is a manufacturing error and you want to return the products you receive within 7 days of the date you receive the delivery and within seven business days you can contact us. In this case, we are conducting a process that determines whether the product can be returned or not, by passing the complaint to our production department. When the return of your product is confirmed, the product cost and the shipping fee you pay for the return are paid to you. If the cause of the problem you identified is defined as a usage error, your order will be sent back to you as hal buyer hat with your invoice.
You can make changes in 7 purchases from PETEK SILVER by following the conditions stated above. Please be sure to tell us what your problem is in the email you sent us for exchange.
When your order is delivered, you should open your package and check the product with the cargo agent. In the unlikely event that you encounter a problematic product, you can return the package to the shipping authority and return it to the cargo company. In this case you must contact CUSTOMER SERVICE.